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DEFECT

If your product is defective or not functioning as it should, you will receive a replacement at no cost.

RETURN

You can return you Luxway products within 14 days of receipt in case of defects. Can you create a clear video of the defect? We can remotely arrange everything for you at no cost and send a new one. For hygiene products, returns are not accepted.

SENDING

Pack the product in the original packaging along with the return form. Place the return label in a visible place on the package. Go to one of the post offices (post office or parcel point) and send your package. A return shipment must always be provided with a track & trace code. The customer is responsible for the shipment. Once the package reaches our warehouse, the product will be exchanged, or a refund will be arranged.

CONTACT

Contact us via info@luxway.online and let us know if you need assistance with a return or defect. This allows customer service to direct you to the right department, ensuring we can assist you as quickly as possible.

Team Luxway